Vent Tech designs and manufactures commercial and industrial fan units for New
Zealand and international clients. Most people don’t realise that fans are everywhere,
behind the scenes, and that many services, such as restaurants and hospitality, have
to shut down if they fail.
Alex Keown, operations manager, and Gerald Keown, director/owner, tell us how
Heliner has transformed their operation, saved time and costs, and opened up a lot
of untapped business potential…

Honest objective advice from day one
“After we discovered Heliner’s equipment was actually affordable, we got in touch
with James. He visited us and really took the time to listen to what we were trying to
achieve.
He didn’t try to upsell us on anything we didn’t need. We asked him a few times
“what about this option” and “what about that”, and he just answered “don’t waste
your money on that, there’s no benefit for you”. He could have easily made more
money out of us, but didn’t.”

Extensive time and cost savings
“Now that we’re up and running with the Heliner machine, there are significant cost
savings of up to 70% in some cases. Also, the time factor for product turnaround has
improved immensely, as previously all this work was outsourced.
Now we’re in charge of our own destiny.”

Doing whatever it takes
“Since Covid, service seems to have gone out the window everywhere and people
don’t care, but James actually does. His service is really unheard of – ‘out of this
world’!
He’s just a phone call away, and we usually get quick answers. But if he doesn’t
know, he’s honest and tells us he’ll find out, unlike some suppliers who bluff their way
through to try and keep us happy.
He’ll jump through any hoops to put out fires. Once he was here till 11:30pm fixing a
computer issue and then closed up shop for us. He had to source a replacement
hard drive, so in the interim, he set his own computer up so we were up and running
straight away with minimal downtime.
His offer always stands for us to use the machines at his place in a worst-case
scenario.
This amazing level of service is what we want to offer our own clients.”

Speed: Vent Tech’s competitive edge
“If need be, we can produce some fans within a day, whereas our Australian
competitors can take weeks and sometimes months if they don’t have the product in
stock.
So, choosing us is a no-brainer for many New Zealand organisations.”

New capabilities open up vast business possibilities
“We’re just getting started with our Heliner machine, but once we advertise our
capabilities, we will vastly expand our offerings.