Revelation Cabinets manufactures affordable high-quality cabinets for kitchens, laundries, and home renovations. They bought a CNC router from China to improve their production, after using machine saws previously, but couldn’t get it working properly with their design software.
Vik Sharma, Director, tells us how they finally got it all humming.
Wanting to step-up productivity
“We started business with just a $2k panel saw, but we wanted to take it to another level with a more sophisticated machine. So I found a company in China and bought their CNC router. I was hoping to get it to talk to our 3D design software using my technical knowledge, but I couldn’t get it working properly.
We had technical support from China, but the language barrier made it difficult.”
“Only if you buy from us”
“I asked around a few places for help, but nothing much was forthcoming. I was told 8 to 9 week response times. They weren’t really interested unless I bought their product, and even then they’d charge $110 an hour for support.
One guy came and said he couldn’t do anything with my machine, but suggested getting rid of it and buying his machine… “No thanks”.
Help at last
“I came across James and contacted him. He seemed very open and approachable, and I found him to be very knowledgeable with a can-do attitude.
He came up to visit us and looked at what we were doing, then fixed our problems and showed us how to get the router working optimally with our design system. Since then we’ve had occasional issues coming up, so we just sent him some photos and he came back to us with “do this, this, and this”.
40% time saving
“With the router working so well, we can produce a complete flatpack kitchen in three days instead of a week previously with manual processes. So, the machine has now more than paid for itself.
It does everything, including cutting and drilling, ready for our edge bander to complete the fine finish.”
Goes out of his way
“Our experience of James has been very good with his technical knowledge and willingness to help with an invitation to call him when we need to.
He sees the bigger picture of client needs instead of just selling machines, and goes out of this way when it’s inconvenient and not very profitable for him.
We’ve developed a good friendship with him.”